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/Hosting/vpslink:
vpslink is too slow....
I have had a couple of serious downtime incidents in the last year or two. The last one was almost two days, and I do not clearly recall the first one but I believe it was more then one day and was perhaps more forgivable because it was caused by a catastrophic total power failure in their data center.
However, this last incident was just (as far as I am aware) my little server, and it took them more then ten hours to even acknowledge my trouble ticket. And a total of more then forty hours to get the server running again. That is just unacceptable, even on the weekend.
I believe that in the past they were faster in responding to trouble tickets. Maybe it has something to do with a change in management, I do not know. Under the circumstances, they agreed to cancel my account without penalty and this week I moved my server to Rackspace.
posted at: 10:26 | path: /Hosting/vpslink | permanent link to this entry